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As an operational risk consultant, I encounter clients who have no business continuity plans—“that takes too much time and money” and/or “we don’t have anyone on staff who knows how to do that kind of stuff”—and who have opted instead to create plans around disaster response and/or crisis management.  Sometimes such plans are emergency management oriented, with a fat binder full of procedures, and in such situations, what can be done to...

 For more than two decades, Lynn Berger has been helping people find their workplace bliss.

“When I first joined the workforce I was studying business and finance and then I realized I was more interested in what was going on with the people and organization,” she says. So, in graduate school she majored in Organizational Psychology and went to work in Human Resources and Consulting, utilizing the understanding of organizational...